Frequently Asked Questions(FAQ)

Ordering Questions

1. How do I place an order from acpowersadapter.com?

Using our adapter search utility, you can search our database for power adapters you are looking for.After the search engine locates the adapter you desire,you could simply add the product to shopping basket and check out,we'll do the rest for you.

2. Is there a minimum order quantity?

acpowersadapter.com does not have a minimum order quanlity.You could order just one adapter from our online store,or as many as you like.

3. Is my order secure on this site?

Yes. Shopping online at acpowersadapter.com is safe and secure! Safeguarding your financial and personal information is one of our most important priorities.We complete the payment through Paypal or Moneybooker.Both of them use secure server SSL (secure socket layer) encryption technology to prevent unauthorized access to stored information, all data that is sent during checkout are encrypted .Our priority is to provide a safe and secure online shopping experience for all of our customers.

4. When is my credit card charged?

Your credit card is charged immediately upon completion of the checkout process.Once you have completed the order, you will receive an e-mail from us confirming your order. You will receive a second e-mail as soon as we ship your order with the tracking information.

5. Can I cancel my order?

Yes.If you change your mind after purchase, please contact us immediately with your full name and order number. We will cancel your order as your request. However, if your order has been shipped out,we cannot cancel it.And you will be responsible for all the shipping cost(including the original shipping, handling and return postage).Refer to our Return Policy for more info.

Payment Questions

1. What payment options do I have?

We accept major credit cards:VISA, MasterCard, American Express and Discover. Paypal and Moneybooker are also accepted on our site.

2. What payment currency does acpowersadapter.com accept?

Only United Kingdom Pound currency is used in all price listings and transactions.

3. Is it safe to shop at acpowersadapter.com with a credit card?

Atlaptopbattery ensures a very high level of security for your online purchases. We utilize 128 bit secure encryption software, SSL (Secure Socket Layer), in our checkout process. This means that all your personal information, including credit card information and other confidential information, are transmitted over the Internet in encrypted form and are decoded only after they have reached us.

Shipping Questions

1. What Shipping Methods do you offer?

We currently offer there basic methods of delivery, United Parcel Service(UPS),DHL and/or Hongkong post Air Mail,we will use one of these shipping methods to ship our products,it depends on which service has a shorter delivery time.If you prefer a special shipping method to the these methods,you need to inform us when you place an order.

2. Can I come to your warehouse to pick up a battery?

Unfortunately,no local pickups are available at present.

3. How much does it cost to ship the products that I order?

The total cost for shipping your selected items will depend on the order amount, the delivery location, and the shipping method selected.For more details please refer to our Shipping Policy.

4. How long does it take for me to receive my products?

Depending on the availability of the items you order, and the shipping method you choose, most orders ship within 1 business day and arrive within 5 to 7 business days.Some orders can take 7 to 10 business days. Please be aware that weekends and holidays can delay delivery.

5. How do I track my shipment?

You can check the location of your package by using the tracking number, which we provide in the shipment confirmation e-mail;Please visit the following websites below to track your order: www.ups.com (UPS) or www.dhl.com (DHL).